We are committed to protecting your privacy as a user of our website and services. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles established in the Privacy Act 1988 (Commonwealth). Please read our Privacy Policy below carefully. You may query our privacy policy or/ and change your details any time by advising us in writing via our contact page.
This Privacy Policy applies to all our Websites (under the main domain and sub-domains LIN8). This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use the websites or our services.
We periodically update this Privacy Policy. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice by sending you an email notification.
While we will notify you of any material changes to this Privacy Policy, we encourage you to review this Privacy Policy periodically.
1. Information we collect about you
Personal and contact information including your name, age, telephone number, postal address, email address, username, social media username(s). We may collect some of that contact information when you interact with us including via our customer service team.
Details (and copies) of your communications and interactions with us, including by email, telephone (voice recordings), post and online via webchat, the feedback button or on our social media channels.
Copies of documents you provide to prove your identity (including driving licence and passport) when there is a legal reason to request this from you.
Transaction details including payments from you for subscription or purchase of our courses and/or services.
Your financial information including your payment card information (which is sent to PayPal, Stripe, Apple Pay, Shopify pay) when you make a purchase.
Information about how you use our website, and which websites you came to us from.
Technical information about your device or browser when you use our app or website, including geolocation data to determine what country you are accessing our website or app from, your internet protocol (IP) address, device ID, browser type and version and time zone setting, which may in some circumstances be personal data.
We may also receive personal data directly from you or from various third parties and public sources, including from social media channels (if you interact with us through those channels), or other third parties.
2. How and why we use your personal data
Below we set out all of the ways we use your personal data, and why. We have also identified what our legitimate interests are where appropriate. It is sometimes necessary for us to process your personal data in order to enter into a contract with you, or to satisfy a contractual requirement (referred to as ‘performance of a contract with you’ below), or to comply with a statutory requirement. In those circumstances, if you do not provide the personal data we require, we will be unable to provide our courses or other services to you.
What
Registration
How
We use your personal and contact information to register you as a new student/client. We collect financial information if you register payment card information when purchasing or subscribing to one of our courses or services.
Why
Necessary for the performance of a contract with you.
What
What
What
Staff training
Why
Necessary for our legitimate interests (to assess and improve our courses, service and business).
What
Prize draws and competitions
How
We may use your personal and contact information, transaction details, and financial information as part of a prize draw or competition.
Why
Necessary for the performance of a contract with you.
What
What
Analytics
How
We use information about your use of our app or website and technical information, including about your device or where you are accessing our app or website from, to optimise our service and to improve our app, website, services, direct marketing, student relationships, behaviour profiling and experiences.
Why
Necessary for our legitimate interests (to measure the interactions with our website, to define types of students of the Company, how students use the courses, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
What
Winners
How
If you win one of our competitions/draws, we may use your personal and contact information to contact you to arrange support.
Why
Necessary for our legitimate interests (to develop our courses and to manage our winner services).
What
What
Fraud prevention
3. How we use your personal data for marketing
How to opt out of marketing.
You may opt out from receiving such marketing communications and notifications from us at any time. There are several ways you can do this. To stop receiving marketing by email, either:
Click 'unsubscribe' or update preferences in any email communication we send;
Contact us in writing.
4. How we share your data with third parties
We sometimes share the data we collect from you with the following trusted third parties:
How to opt out of marketing:
You may opt out from receiving such marketing communications and notifications from us at any time. There are several ways you can do this. To stop receiving marketing by email, either:
Banks and payment providers – to set up and/or to obtain payment of any amounts due to us.
Our IT system providers – in order to provide software to set up your account, to communicate with you via webchat and other communications providers and to provide our systems to us, including for the purposes of hosting, support and software licensing.
Social media platforms – for the purpose of fulfilling the service and targeted advertising.
Online survey companies and market research agencies – to undertake surveys (including for example, our website satisfaction survey) and other market research and to analyse the results.
Digital analytics companies – for the purposes of website analytics and reporting in respect of our analytics and marketing.
Professional advisers including lawyers, bankers, auditors and insurers – for the purposes of providing consultancy, banking, legal, insurance and accounting services.
Police or other such regulatory authority – as part of an investigation or otherwise for legal or regulatory purposes.
Auditors – to audit our systems and transactions for the purposes of ensuring efficiency, or regulatory or contractual compliance.
We will disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request. We do this in order to protect our rights, property or safety or of our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
8. Contact us
If you have any questions about our Privacy Policy, including any requests to exercise your rights, please contact the Privacy Officer on this page.
In order to request a copy of the personal data that LIN8 holds about you, please send your request in writing to the Privacy Officer at the above address. To enable us to verify your identity and process your request, you must include all of the following information and documentation with your request:
If you are unhappy with our processing of your personal data, you have the right to complain at any time. We would, however, appreciate the chance to deal with any concerns before you approach the appropriate authority, so please contact the Privacy Officer by email in the first instance.
9. Cookies
We use cookies and similar technologies to recognise you, your browser and your device. We also allow carefully selected third parties to use cookies, pixels and ad tags while you are browsing our website and using our app. These collect information about your browsing habits and usage and allow us to show you ads while you are browsing our website and other sites on the internet. All of our advertising cookies used are described in the cookie list below.
There are four main types of cookies and technology. Here's how and why we use them:
Strictly necessary cookies
These are cookies that are required for the operation of our website and app. Without these cookies, you will not be able to use some functionality on our website and app, such as signing into your account.
Performance cookies
These cookies collect information about how you use our website or app and help us improve the way our website and app work by making it easier for you to navigate to and complete various tasks.
Functionality cookies
These cookies allow us to identify whether you are logged into your course portal and to remember choices you make and your preferences, in order to improve your experience of our website and app.
Advertising cookies and pixels
Our carefully selected media partners place third party cookies, pixels and ad tags onto our website and app on our behalf. These cookies record your visit to our website and/or app, the pages you have visited and the links you have followed.
We use this information to make our website and app, and the content displayed on them, more relevant to you. They are also used to limit the number of times you see certain content, as well to measure the effectiveness of our digital campaigns.
We may share this analytics information with third parties for these purposes. You can delete these cookies and still continue to use the website and app.
More information about these types of cookies and opt out information can be found in Manage your cookies.
Managing your cookies
For more information about cookies, how to opt out and the steps you can take to protect your privacy on the internet, go to – the guide to online behavioural advertising and privacy. This website is operated by the Internet Advertising Bureau, the industry body for online advertising. On here you'll find information about how behavioural advertising works, how to opt out, further information about cookies and the steps you can take to protect your privacy on the internet.
If you'd prefer to restrict, block or delete cookies from our website, you can do so in your browser settings. If you choose to disable cookies, then please note that this may limit the way you use our Website. For example, you may have to re-enter information that would have ordinarily been stored as a cookie.
Changes to this Privacy Policy
Any changes that we may make to our Privacy Policy in the future will be posted on our website. Where appropriate, we will notify you of the changes periodically.
Last Updated on 18/07/2018